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Modules 1 & 2
Communication - Part I & II
A two-part (six hour) "how to" communication program for
today’s business environment. In
every work situation, there is a crucial need to listen and
understand the needs and perspective of others.
There is also a need to be concise, appropriate, mature and
know what vehicle (E-mail, telephone, letter, meeting) to select.
Participants learn how to communicate in a way that the
message sent is the message received. These skill sets are the key to learning to listen and win
cooperation in the work place. Facilitators use a powerful combination of interactive
exercises, partnering and follow-up personal commitments to
reinforce listening and communication skills.
PROGRAM CONTENT
Listening:
 | instructs participants to become sensitive to what goes on when we are not listening |
| illustrates listening skills and teamwork through an interactive exercise |
| identifies how to organize the information presented |
| proves the necessity of sharing data |
| aids in analyzing data so information becomes obvious |
E-Mail Etiquette:
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sets standards for this new communication tool |
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outlines the various dos and don’ts |
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reduces or eliminates inappropriate usage |
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supports a professional image with clients and colleagues |
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emphasizes the importance of clarifying message content |
Verbal And Non-Verbal Communication:
| illustrates how our personal styles convey both positive and
negative messages to clients and colleagues |
| identifies an increased awareness of “self-style” and its effect on others |
| provides a basis for individual understanding of the necessity for change and
planning for improvement |
Clear And Concise Communication:
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offers techniques for efficient, professional, cordial communication in a
variety of formats |
"Plain Speaking":
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coaches participants in ways to construct more meaningful messages |
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aids in wording, critiquing and exchanging thoughts |
Giving Feedback:
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provides insight and practice in the art of giving feedback |
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illustrates
how supportive suggestions are critical components of feedback |
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replaces conflict-starting habits and judgmental attitudes with
problem-solving and issue-resolution practices |
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develops
direct, supportive and constructive communication skills |
Soliciting and Receiving Feedback:
| establishes how to obtain useful advice from
others through interactive exercises |
| conveys how to tactfully accept feedback without being defensive |
| demonstrates how good feedback can foster long-term relationships with clients
and colleagues. |
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