Module 18
Conflict Management
A
three-hour "how to" program for today’s business
environment which provides insight into managing conflict.
Participants learn to use techniques to manage differences,
defuse difficult situations and cope with anger.
Facilitators use interactive exercises to reinforce the
actions necessary to prevent and resolve conflict.
PROGRAM CONTENT
Management
Of Differences:
 |
presents five different
styles of conflict management
|
|
illustrates diffusion
techniques -- when and how to use them to reduce situational
intensity
|
Coping
With Someone’s Anger:
|
outlines ways of handling
self-anger and when it arises in others
|
|
diffuses anger by suggesting
proper responses
|
Conflict
Management Suggestions:
|
details procedures to manage
conflict
|
|
analyzes points to consider
before working on issues
|
|
suggests points to keep in
mind while working on these issues
|
|
recommends feedback to use
while in a conflict situation
|
Popular
But Ineffective Approaches to Conflict Resolution:
|
describes the most
frequently used approaches to dealing with conflict
|
| uses
interactive exercises to reinforce concepts |
|
