Modules 3 & 4
Relationship Building -
Part I & II
A two-part (six hour) "how to"
relationship building program for today’s business environment.
Participants develop skills needed to create colleague and
client relationships. These skill sets are the key to customer
satisfaction, new business development and individual growth. Facilitators
use a powerful combination of interactive exercises, partnering and
follow-up personal commitments to reinforce relationship changes.
PROGRAM CONTENT
Relationship
Building:
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illustrates
teamwork building through an interactive exercise about synergy
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establishes
values for partnering
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supports
model for problem solving
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delivers
solutions to workplace problems
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aids
in the design of “action” plans
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Partnering
and Trust:
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establishes
guidelines to foster partnering and trust within the company and
with outside organizations
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examines
company and client issues
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suggests
opportunities to improve trust
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covers
how to establish trust in situational exercises
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presents
ways to implement relationship building skills |
Culture
of an Organization:
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introduces
four dimensions of company and client cultures
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presents
examples of different organizational cultures
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reviews
effects on project completion
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develops
a recognition of cultural differences
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establishes
satisfying and harmonious relationships
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Relationship
Building Within Your Organization:
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illustrates
the effect of partnering within the company through case studies
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identifies
company culture and communication issues that affect project
success
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| promotes the initiation of changes to improve working relationships |
Behavior
Within The Client Organization:
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establishes
appropriate meeting behavior guidelines as a leader or participant
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explains
sensitive and proprietary information issues
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delves
into owning up to your mistakes
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demonstrates
giving tactful and soliciting important feedback
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explains
honoring your commitments and the
“on time” mode of behavior
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outlines
plans for implementation of specific actions for improvement
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Relationship
Building Within The Client Organization:
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manages
client expectations
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covers
reaching an agreement
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deals
with conflict
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considers
clients’ objectives and clients’ concerns
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Danger
Signs In A Client Relationship:
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covers
nine danger signs in client relationships
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provides
the tools for better client relationships, creating a more
flexible approach
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illustrates
the danger signs through simulated
exercises
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| refines
agreed-upon deliverables through written plans |
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