The PRIDE Program
Premiere Individual Development Program

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CONTACT US

For more information about the PRIDE Program and how it can benefit your company, please contact us at:

732-560-8811
or
info@prideprogram.com

 

Modules 3 & 4

Relationship Building - 
Part I & II

A two-part (six hour) "how to" relationship building program for today’s business environment.  Participants develop skills needed to create colleague and client relationships.  These skill sets are the key to customer satisfaction, new business development and individual growth.  Facilitators use a powerful combination of interactive exercises, partnering and follow-up personal commitments to reinforce relationship changes.

PROGRAM CONTENT

Relationship Building:

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illustrates teamwork building through an interactive exercise about synergy

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establishes values for partnering

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supports model for problem solving

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delivers solutions to workplace problems

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aids in the design of “action” plans

 Partnering and Trust:

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establishes guidelines to foster partnering and trust within the company and with outside organizations

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examines company and client issues

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suggests opportunities to improve trust

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covers how to establish trust in situational exercises

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presents ways to implement relationship building skills

 Culture of an Organization:

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introduces four dimensions of company and client cultures

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presents examples of different organizational cultures

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reviews effects on project completion

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develops a recognition of cultural differences

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establishes satisfying and harmonious relationships 

Relationship Building Within Your Organization:

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illustrates the effect of partnering within the company through case studies

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identifies company culture and communication issues that affect project success

bulletpromotes the initiation of changes to improve working relationships

Behavior Within The Client Organization: 

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establishes appropriate meeting behavior guidelines as a leader or participant

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explains sensitive and proprietary information issues

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delves into owning up to your mistakes

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demonstrates giving tactful and soliciting important feedback

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explains honoring your commitments and the  “on time” mode of behavior

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outlines plans for implementation of specific actions for improvement

Relationship Building Within The Client Organization:

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manages client expectations

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covers reaching an agreement

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deals with conflict

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considers clients’ objectives and clients’ concerns

Danger Signs In A Client Relationship:

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covers nine danger signs in client relationships

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provides the tools for better client relationships, creating a more flexible approach

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illustrates the danger signs through simulated exercises

bulletrefines agreed-upon deliverables through written plans

 

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Modules 1 & 2
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Module 5
Modules 6 & 7
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Module 16
Module 17
Module 18

 

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